Privacy Policy

Table of Contents

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Last updated: September 23, 2026

Arcrite Automation ("Arcrite," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit arcriteautomation.com (the "Site") or contact us, how we use and share it, and the choices you have.

In Short

We collect the information you choose to give us, such as your name, company, and contact details when you request an on-site visit or send us a message.
We automatically collect basic technical and usage information through cookies and similar tools to keep the Site working and understand how it is used.
We use your information to respond to you, evaluate your project, and run our business.
We do not sell your personal information.

1. Information We Collect

Information you give us

When you fill out a form on the Site, email us, or call us, we may collect:

Your name, job title, and company name.
Your email address, phone number, and business address.
Information about your project, such as your parts, materials, tolerances, production volume, current equipment, timeline, and budget.
Any drawings, photos, files, or other details you choose to share.
The content of your messages and any other information you decide to provide.

Information collected automatically

When you visit the Site, we and our service providers may automatically collect:

Device and browser information, such as your IP address, browser type, operating system, and device type.
Usage information, such as the pages you view, the links you click, the time and date of your visit, and the website that referred you.
General location information derived from your IP address, such as city or state.

We collect this information using cookies, pixels, and similar technologies. See "Cookies and Analytics" below.

Information from other sources

We may receive business contact information about you from trade shows, industry events, equipment partners, referrals, or publicly available sources such as company websites and professional networks.

2. How We Use Information

We use the information we collect to:

Respond to your inquiries and requests, including scheduling on-site visits and feasibility studies.
Evaluate your project and prepare concepts, budgets, and proposals.
Provide, install, support, and service the systems and equipment you purchase from us.
Send you information about our services, projects, and updates that may interest you. You can opt out at any time.
Operate, maintain, secure, and improve the Site.
Understand how visitors use the Site and measure the effectiveness of our marketing.
Detect and prevent fraud, spam, abuse, and security incidents.
Comply with legal obligations and enforce our Terms of Service.

3. How We Share Information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising in exchange for money.

We may share information with:

Service providers who help us operate our business, such as website hosting, form processing, email, customer relationship management, and analytics providers. They may use the information only to perform services for us.
Equipment and technology partners such as robot, welding, and controls manufacturers, when needed to scope, quote, supply, or support your project. We share only what is needed for that purpose.
Professional advisors such as attorneys, accountants, and insurers, under a duty of confidentiality.
Legal and safety authorities when we believe disclosure is required by law, subpoena, or court order, or is needed to protect the rights, property, or safety of Arcrite, our customers, or others.
A successor business in connection with a merger, acquisition, financing, or sale of all or part of our business, subject to this Privacy Policy.
Others with your consent or at your direction.

4. Cookies and Analytics

Cookies are small text files stored on your device. We use:

Essential cookies that are needed for the Site to work, such as those that keep forms and security features functioning.
Analytics cookies that help us understand how visitors find and use the Site, so we can improve it.

You can set your browser to refuse or delete cookies. If you do, some parts of the Site may not work properly. You can learn more about managing cookies in your browser's help settings.

Some browsers offer a "Do Not Track" setting. Because there is no common industry standard for these signals, the Site does not currently respond to them.

5. Your Choices

Marketing emails. You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link in any email or by contacting us. We may still send you messages related to an active project or inquiry.
Cookies. You can control cookies through your browser settings, as described above.
Access, correction, and deletion. You can ask us to access, correct, or delete the personal information we hold about you by contacting us using the details below. We will respond as required by applicable law. We may need to verify your identity before acting on your request, and we may keep some information when we are required or permitted by law to do so.

Depending on where you live, you may have additional rights under state privacy laws. To exercise any privacy right, contact us using the details below.

6. Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no website, internet transmission, or storage system is completely secure, and we cannot guarantee the security of your information.

Please do not send confidential drawings or proprietary specifications through the Site's general forms. Contact us first, and we can arrange a secure method and a nondisclosure agreement if needed.

7. Data Retention

We keep personal information for as long as we reasonably need it for the purposes described in this Privacy Policy, including to respond to inquiries, support customer projects, maintain business records, and meet legal, tax, and accounting requirements. When we no longer need it, we delete or anonymize it.

8. Children's Privacy

The Site is intended for businesses and professionals. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. Third-Party Websites

The Site may link to websites operated by others, such as our equipment and technology partners. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.

10. Where We Operate

Arcrite is based in the United States, and the Site is intended for visitors in the United States. Information we collect is stored and processed in the United States.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. If we make material changes, we may also provide additional notice, such as a notice on the Site. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, please contact us:

Arcrite Automation
70 Foster Road
Waterford, CT 06385

Phone: (860) 442-4325
Email: skips@arcriteautomation.com